Privacy Policy

Ship Center Plus ("we," "us," or "our") operates this website and provides shipping, packing, mailbox, notary, printing, and related business services from our location at 30 Main Street, Netcong, New Jersey 07857. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly: Your name, email address, phone number, mailing address, and shipping details when you fill out a contact form, request a shipping quote, purchase a shipping label, rent a mailbox, or use any of our services.
• Payment information: When you make a purchase, payment is processed securely through our payment provider. We do not store your full credit card number on our servers.
• Document information: When you use our document shipping or printing services, we may handle documents you entrust to us for shipping or reproduction.
• Usage data: Information about how you interact with our website, including pages visited, time spent, referring URLs, device type, and approximate location.

2. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and understand how visitors use our site. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect website functionality.

We use analytics tools to collect aggregated, non-personal data about visitor behavior. This helps us improve our website content and services. The data collected is anonymized where possible and does not directly identify individual users.

3. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they view, and other aggregated statistics. Google may use this information to provide analytics services and may share it with others where required by law.

Google Analytics uses cookies to gather usage data. You can learn more about how Google uses data and exercise your privacy choices by visiting Google's Privacy & Terms page. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4. Contact Forms

When you submit a contact form on our website, we collect the information you provide — including your name, email address, phone number, and the content of your message. We use this information to respond to your inquiry, provide customer support, and improve our services. We do not sell or rent your contact information to third parties.

5. Shipping Quote Requests

When you request a shipping quote, we collect sender and recipient addresses, package dimensions, weight, and other shipment details. This information is used to calculate shipping rates and provide you with accurate quotes. We may retain quote information to serve you better on future requests and to maintain records of our business interactions.

6. Payment Processing

When you purchase a shipping label or pay for services online, your payment is processed through our third-party payment provider. We receive confirmation of your transaction (such as the order number and payment status) but we do not store your full credit card or bank account details on our systems.

Payment processing is governed by the payment provider's own privacy policy and security standards, which comply with the Payment Card Industry Data Security Standard (PCI DSS).

7. Third-Party Carriers (FedEx, DHL, USPS, UPS)

When you ship through Ship Center Plus, we share shipping information — including sender and recipient names, addresses, phone numbers, and package details — with the carrier you select (FedEx, UPS, DHL, USPS, or others). This information is necessary to generate shipping labels, process shipments, and provide tracking.

Each carrier has its own privacy policy governing how it handles your data. We encourage you to review the privacy policies of the carriers you use. Ship Center Plus is not responsible for how third-party carriers collect, use, or store your information once it is transmitted to them for shipping purposes.

8. Mailbox Services

When you rent a mailbox from Ship Center Plus, we collect personal information required to establish and maintain your mailbox account, including your name, address, phone number, and a government-issued photo ID. This information is required by USPS regulations (CMRA — Commercial Mail Receiving Agency rules) and is used to verify your identity and process your mail.

We handle your mail with care and confidentiality. Mail is only released to the mailbox holder or authorized individuals on file. We retain mailbox rental records for the duration of your rental agreement and as required by law.

9. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Shipping transaction records are retained for a minimum of seven (7) years for tax and business record purposes.
• Mailbox rental records are retained for the duration of the rental plus a reasonable period thereafter as required by USPS regulations.
• Contact form submissions are retained for up to two (2) years for customer service purposes.
• Website analytics data is retained in aggregated form for up to 26 months.

10. Your Customer Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request that we delete your personal information, subject to legal retention requirements.
• Opt out of the sale or sharing of your personal information (we do not sell your information).
• Withdraw consent to data processing where applicable.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

11. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of sensitive data (such as payment information) using SSL/TLS technology.
• Secure storage of physical records in our locked business premises.
• Restricted access to personal information on a need-to-know basis among our staff.
• Regular review of our data handling practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this page periodically.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: